FAQ

Recreate your mobileprovisioning profile in Apple Developers Portal

Please note that wildcard mobileprovisioning profiles does not work with push notifications.

To reset your password or to retrieve your username please do the following:

1. Enter your account email address on the “forgot password” page (https://cp.pushwoosh.com/forgot) and check your email for future instructions.
2. Please follow the link you receive to reset the password for your account and choose a new password.

If you forgot your username or password you can request your account information on “forgot password” page. If you know your username and password but you still can’t sign in please contact us using our contact form on the website

You can find Pushwoosh SDK for all supported platforms in the control panel (https://cp.pushwoosh.com). Just login to the control panel using your Pushwoosh account information and find the SDK panel on the right side.

Pushwoosh is a free service with the unlimited push notifications on the Basic account. Premium account unlocks additional features like Remote API, Tags, multi-language support and more. Please refer to the Account Comparison page: http://www.pushwoosh.com/accounts-comparison/

There are two options.

1. You can wait till the end of your existing premium account subscription and resubscribe.
2. You can resubscribe immediately. The system will add another month to your existing subscription days left.

This error means that the APS certificate you have uploaded is not valid and Apple rejects the connection to their servers.
The possible reasons are:

1. You are using wrong gateway. For example you are trying to connect to Production gateway with the certificates from Sandbox.
2. The private key is incorrect or does not match the certificate. Please make sure you export the private key from your Push Notification certificate, not your Developer certificate.
3. The certificate is not valid or expired. Just get the new one from the iOS developers portal!

Premium account gives you access to the “automatic certificate provisioning” feature. It was designed with the idea to help to avoid all these issues and simplify the iOS configuration steps for the developers. Check it out, it really rocks!

The system removes the devices after sending push notifications message as soon as Push Notifications Provider rejects the push notification token.

This could happen for two reasons:

1. The device token became invalid – the application was removed from the phone
2. The token was sent to the wrong gateway. For instance application is in the AppStore and the gateway has not been updated from Sandbox to Production.

You have not updated the Gateway from Sandbox to Production and ignored the warning by the system.

If you want to send customized messages to only part of the subscribed devices you need to use our Remote API or Tags and Filters. Pushwoosh Remote API and Tags are available for Premium accounts only.

We support latest PhoneGap Cordova 2.7 and several other platforms! For the full list, see our Programming Guides.

Let us know via our contact form on the website. And we’ll do our best to support it!

If you want to use push notification with the Unity 3D platform it is possible with Pushwoosh. Integration is the same as for generic Objective C project with only one catch – Unity recreates the XCode project every time you do export, keep this in mind.

Our system is highly scalable and is able to send millions of notifications VERY fast. Please note the system might prioritize Premium accounts traffic.

You can find your scheduled messages on the Pushes page. Scheduled push notifications can be deleted from the list.

If you want to try out the Premium features, feel free to contact us about the trial! Do not forget to include your username.

There are no limits on the number of push notifications.

Yes. Just send the tokens list to us and we will insert them into the database.

The number of your users is limited according to the type of your account. Please see our Compare Accounts page

• Open your mobileprovisioning profile and make sure it contains “aps-environment” string in it. If not – recreate the mobileprovisioning profile in Apple Developer Center. Make sure “aps-environment” value matches the gateway you use. Sandbox for “development” and Production for “production” values.
• If you use Ad-Hoc make sure you use the Production push certificate
• Make sure you remove all stale profiles during development on the device or the device might not request a new token for push notifications properly

We can send the list of registered devices per request. Also we have back up system running so you can be sure your tokens are safe.