Customer engagement platform for Telecom operators
Reduce churn, increase ARPU, and build lasting subscriber relationships with proactive, personalized messaging powered by Pushwoosh.
Grow subscriber lifetime value with Pushwoosh’s solutions for telecom
All-in-one platform to:
- Reduce churn — Keep subscribers engaged with proactive communication and personalized retention offers triggered by behavioral signals.
- Increase ARPU — Drive plan upgrades, add-on sales, and premium service adoption with data-driven recommendations.
- Boost engagement — Encourage self-service app usage and reduce call center load with timely in-app guidance.
- Accelerate collections — Automate payment reminders across channels and reduce late payments and disconnections.
Track subscriber behavior and set up triggered campaigns
Respond immediately to triggered events
- DataCapReached
- RoamingActivated
- ServiceDisruption
Segment your audience by usage patterns
- HighDataUser
- LowEngagement
- ContractExpiringSoon
Set up personalized campaigns
- PlanUpgradeEligible
- MissedPayment
- New5GCoverage
Automate retention workflows
- ChurnRiskHigh
- CompetitorOfferReceived
- UsagePatternChanged
Reach subscribers on their preferred channels
- Push notifications: Send real-time data usage alerts, payment reminders, and promotional offers directly to subscribers’ devices.
- SMS: Deliver critical service alerts, roaming notifications, and authentication codes with reliable, high-throughput messaging.
- In-app messaging: Guide users through plan changes, promote new features, and provide self-service support.
- Email: Share monthly bills, usage summaries, and detailed plan comparison guides to help subscribers make informed decisions.
Predict churn before it happens
Use behavior data to identify at-risk subscribers and engage them proactively with personalized retention offers through automated journeys.
Maximize revenue from existing subscribers
Recommend the right plan upgrades at the right time based on usage patterns. Drive 5G migration and premium service uptake with targeted campaigns.
Reduce call center volume
Provide proactive notifications and in-app guidance to resolve billing questions, service issues, and plan inquiries before subscribers call.
Advance to the next level
See how Pushwoosh helps telecom operators reduce churn, increase ARPU, and deliver seamless cross-channel subscriber communications at scale.
