Pushwoosh: launch flexibly, personalize easily, compared to Customer.io

Enjoy more flexible options for campaign mapping, streamlined messaging personalization, and attractive pricing compared to Customer.io

Chosen for personalized communication, even without tech expertise

Pushwoosh offers greater flexibility in campaign launch and logic

In contrast, Customer.io's campaign logic is quite rigid.

Pushwoosh

Scheduling: easy to set up and full of options

One-time and recurring campaigns are set up easily, by selecting dates on the calendar or choosing periodic launches.

Two and more entry triggers in one campaign

Users can enter the same campaigns by two and more separate triggers.

Build-and-launch segmentation

Create your segments right on the campaign canvas.

Track all campaign goals achieved

Even before a user receives your message.

Flexible branching conditions in user journeys

Split messaging flows based on events, event attributes, event groups, or any combinations of these.

Customer.io

Scheduled campaigns are challenging to set up

Scheduling is done by assigning timestamp attributes to users, which can be tricky for recurring campaigns.

Only one entry trigger in a campaign

Users can enter campaigns only by one trigger.

Segments are set up in a separate workflow

You should pre-create segments before mapping your campaign.

Track only post-message goals

Accomplished goals are only counted after a user receives a message.

Branching is limited to the attributes of a single event

You can't split messaging flows based on events or event groups.

Map your messaging campaigns in Pushwoosh Customer Journey Builder

Discover how flexible segmentation and omnichannel messaging enable highly targeted campaigns that drive conversions and revenue.

Personalization in a few clicks without hours of training

With Pushwoosh's Dynamic Content feature, personalizing your messages is fast and easy:
  • Personalization data is instantly within reach—just select attributes from the dropdown list;

  • No need for manual writing. Text placeholders are automatically replaced with the selected attributes;

  • You can personalize your messages based on both user data and event data;

  • In comparison, Customer.io uses Liquid — a syntax for both content personalization and defining communication logic. While Liquid offers additional capabilities, it requires time, effort, and prior training. Customer.io doesn't offer a more streamlined tool.

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Pushwoosh offers more attractive pricing

Customer.io's pricing structure includes additional fees and hidden costs.

Pushwoosh

Unlimited email contacts

Pushwoosh only charges for emails sent.

No hidden costs for data queries

Pushwoosh doesn't limit data queries, making it attractive for scaling businesses.

Сustomer.io

Overage charge of $0.009 for each additional contact

Customer.io offers 5,000 free profiles in their Starter plan. An email contact counts as a profile.

Additional fees for API calls to data pipelines

Customer.io charges for API calls, making costs unpredictable and likely to increase as the user base grows.

RFM

Pushwoosh: next-level marketing analytics

Pushwoosh offers advanced analytics capabilities, including features not available in Customer.io:
  • Customizable dashboards for push notifications, emails, in-apps, events, and overall app statistics;

  • User Retention Curve graph with customizable date range display;

  • RFM (Recency, Frequency, Monetary) grid with the option to use the resulting user segments in communication campaigns.

Pushwoosh vs. Customer.io: comparison in detail

1. Integration

Feature
Pushwoosh
Customer.io
SDK
yes
yes
APIs
yes
yes

2. Supported channels and features

Feature
Pushwoosh
Customer.io
Mobile push notifications
yes
yes
Web push notifications
yes
yes
High-speed push notifications
up to 500k a second
no
Email
yes
yes
SMS
yes
yes
WhatsApp
yes
yes
Slack
yes
yes

3. Automated messaging & workflows

Feature
Pushwoosh
Customer.io
Automated multichannel workflows builder
yes (Customer Journey Builder)
yes (Journeys)
Channel reachability check
yes
no
Global frequency capping
yes
yes
Scheduled campaigns
yes (fully automated)
yes (limited automation)
Recurring campaigns
yes (fully automated)
yes (limited automation)
Time delay
yes
yes
Dynamic time delay
yes
no
A/B testing
yes, unlimited A/B/n testing
yes, A/B testing
Segment triggers
yes
yes
Event triggers
yes
yes
Object triggers
yes (through user tags)
yes (as a separate flow element)
Relationship triggers
yes (through user tags)
yes (as a separate flow element)

4. Segmentation

Feature
Pushwoosh
Customer.io
Build-and-launch segmentation (set on campaign canvas)
yes
no
RFM segmentation
yes
no
Assigning user tags throughout a messaging flow
yes
no
Segmentation based on user behavior
yes
yes
Segmentation based on user data
yes
yes
Import of segments from 3rd-party services
yes
yes

5. Personalization

Feature
Pushwoosh
Customer.io
Timezone sensitivity
yes
no
Silent hours
yes
no
Dynamic content
yes
no
Liquid-based personalization
yes
yes
Multi-language messaging
yes
yes
Deep linking
yes
yes

6. Analytics

Feature
Pushwoosh
Customer.io
Individual message metrics on canvas
yes
no
App usage statistics
yes
no
App revenue metrics (conversions, revenue, ARPU)
yes
no
Delivery metrics (sent, delivered, opened, CTR, etc.)
yes
yes
Campaign overview statistics
yes
yes
Customizable dashboards
yes
no
User retention analytics (User Retention Curve graph)
yes
no
Leaderboard (shows which campaigns got the highest and the lowest metrics)
no
yes

7. Extra features

Feature
Pushwoosh
Customer.io
Silent push
yes
no
Best time to send option (a message will be delivered when a user is most likely to engage)
yes
no
Custom subscription prompts for web push notifications
yes
no
Cross-channel delivery (the same notification can be delivered to different sites or devices, no need to set it up twice for mobile and web)
yes
no
Message inbox
yes
no

Trusted by companies that push their limits

Up to 100%
push-to-gateway delivery rate
99.9%
service uptime guaranteed
5k to 500k
push notifications per second
Most relevant real-time analytics

Pushwoosh analytics is based on historical data, not predictions. Unlike the competitors, we don’t charge an extra for off-the-shelf solutions that don’t guarantee any sustainable results.

Data privacy policy

Pushwoosh stores and processes all data on its own hardware servers in the US and Germany. For our European customers, we guarantee GDPR compliance.

Learn more

Results come before words

Find out how companies of all sizes across all industries achieve their business goals with Pushwoosh

Pushwoosh has evolved far beyond pushes yet is still the industry leader

Discover how flexible segmentation and omnichannel messaging enable highly targeted campaigns that drive conversions and revenue.