Stop losing customers with automated churn prevention campaigns
Detect disengagement early, intervene with personalized retention offers, and save subscriptions before it's too late. Build proactive campaigns that reduce churn and protect customer lifetime value.
Trusted by retention teams driving real results
Build churn prevention campaigns that save customers
Detect at-risk customers, trigger automated interventions, and win back churned users. With Pushwoosh, you can:
- Orchestrate multi-channel retention campaigns across mobile push notifications, in-app messages, emails, and SMS from a single customer journey builder;
- Trigger proactive interventions based on churn signals like login frequency decline, feature usage drop-off, and cancellation page visits to save customers before they leave.
Everything you need to reduce churn and retain customers
Identify customers at risk of churning before they leave
Detect disengagement signals early and act before customers reach the cancellation page. Build audience segments based on churn risk so you can prioritize your retention efforts.
- Behavioral churn signals tracked in real time: login frequency decline, feature usage drop-off, support ticket patterns, and notification opt-outs.
- Churn risk scoring to segment users by probability of leaving, so your team focuses on the accounts that need attention most.
- Cancellation intent detection that triggers automated save flows the moment a user visits subscription management or cancellation pages.
Trigger retention campaigns the moment engagement drops
Stop reacting too late. Set up automated workflows that intervene at the first signs of disengagement and give at-risk customers a reason to stay.
- Event-driven retention flows that respond automatically to disengagement patterns like missed sessions, expired trials, and declining activity.
- Personalized save offers based on customer value, usage history, and subscription tier to maximize win-back success rate.
- Alternative options like subscription pauses, plan downgrades, and billing flexibility that reduce voluntary churn without losing the customer entirely.
Reach at-risk customers on every channel
A single message is easy to ignore. Build multi-touch retention campaigns that reach disengaged users wherever they are.
- Push notifications for urgent retention offers: “We’d love to keep you! Here’s 40% off for the next 3 months.”
- In-app messages to highlight unused features and remind users of the value they are getting: “You haven’t tried Analytics yet. It might be exactly what you need.”
- Email sequences for deeper win-back campaigns with personalized content, exit surveys, and re-engagement incentives.
Measure what matters: churn rate, retention, and CLV
See exactly which campaigns save customers and which fall flat. Make data-driven improvements to your retention strategy.
- Retention funnel analytics to track how at-risk users move through your save flows and where they drop off.
- A/B testing for retention offers to experiment with different incentives, messaging, and timing to find what drives the highest save rate.
- CLV impact tracking to measure how your churn prevention efforts affect customer lifetime value and overall revenue retention.
Bring churned customers back with targeted win-back flows
Not every lost customer is gone forever. Build automated win-back campaigns that re-engage churned users with the right offer at the right time.
- Timed win-back sequences triggered after cancellation: “We’ve improved! Here’s 50% off to give us another chance.”
- Feedback-driven re-engagement that collects exit survey data and uses it to craft personalized comeback offers.
- Reactivation tracking to monitor win-back success rates and optimize your campaigns for higher recovery.
Retention campaigns that move the needle
What effective churn prevention looks like in practice
Detect and intervene
Spot disengagement early and reach out with a personalized message before the customer considers canceling.
- Result:
35% fewer cancellations
Offer alternatives
When a customer heads toward cancellation, present flexible options like pausing or downgrading instead of losing them entirely.
- Result:
28% save rate at cancellation
Collect feedback
Understand why customers leave so you can improve your product and prevent similar churn in the future.
- Result:
60% exit survey completion
Win back churned users
Re-engage former customers with targeted comeback campaigns that highlight improvements and offer incentives to return.
- Result:
25% reactivation rate
Churn prevention across industries
SaaS
Detect inactive users, prevent trial-to-paid drop-off, and offer plan downgrades instead of cancellations. Protect recurring revenue with proactive retention flows.
Subscription apps
Send renewal reminders, highlight features users haven't discovered, and provide subscription pause options. Keep monthly and annual subscribers engaged.
Telecom
Intervene before contract expiration with loyalty offers. Present plan alternatives and counter competitor offers to prevent number portability.
Fintech
Prevent account dormancy with transaction decline recovery and premium feature engagement campaigns. Re-engage users before accounts go inactive.
E-commerce
Offer delivery pauses, product swap alternatives, and skip-month options for subscription boxes. Keep customers in the funnel instead of losing them.
Media and gaming
Alert users to new content matching their preferences. Send lapsed viewer and player win-back offers with exclusive access to premium content.
See how automated campaigns reduce churn
Book a demo to learn how Pushwoosh helps retention teams detect at-risk customers and save subscriptions.