Make your app the one riders open first, with Pushwoosh
Put the driver's ETA on the lock screen from booking to drop-off. Tell riders the car is outside, even in Focus mode. And reach riders and drivers on push, SMS, WhatsApp and in-app from one profile, instead of building each channel into your own backend.
Why live ride updates matter to riders
A mobility personalization platform for every stage of the ride
Each ride produces a stream of events: requested, driver assigned, arriving, started, completed. Pushwoosh turns those events into messages riders see at the right moment and on a channel they can actually receive.
Show the ride on the lock screen
Start a Live Activity when the ride is booked and update it with the driver's ETA and trip progress. Riders follow the car without unlocking the phone. On Android 16, Live Updates do the same in the status bar and notification shade.
Tell riders the driver has arrived
Mark the "your driver is here" push as Time-Sensitive and iOS shows it through Focus and Scheduled Summary. Every minute a driver waits at the curb is a minute they aren't earning.
Start a journey when a ride is requested
A ride_requested event starts the journey, and each status event moves it to the next message. After drop-off, the same journey asks for a rating or offers a discount on the next ride.
Update ride data in the background
A silent push wakes the app for about 30 seconds to update trip data in the background, without showing anything to the rider. Live tracking on the lock screen runs on Live Activities and Live Updates.
Fall back to SMS when push is off
Check whether the rider is subscribed to push, and if not, send the arrival alert by SMS. Login codes go by SMS too.
Get new riders to their second ride
Welcome new riders, explain how payment and safety features work and follow up when the first ride doesn't turn into a second one. The early weeks are when a rider decides which app stays on the home screen.
Driver engagement and retention on the same platform
Onboard new drivers in a chat
Walk new drivers through documents, vehicle checks and their first shift on WhatsApp and push, with reminders when a step stalls.
Store every notice to drivers
Send drivers notices about pay, rules or app changes as push, and keep each one in the driver app's inbox so they can read it again later.
One ride-hailing marketing automation platform, from first booking to daily commute
Pushwoosh works with the whole client journey, offering various channels and tools that fit each step best. Every message is based on the same customer profile.
Onboard
Get new riders to their first ride with mobile push in the customer journey builder, send login codes by SMS through the API, and walk new drivers through sign-up on WhatsApp.
Ride
Show ETA and trip progress by mobile push through the API, alert riders when the driver arrives with a reachability check, and ask for a rating after drop-off in-app in the customer journey builder.
Retain
Turn occasional riders into regulars by email with RFM segmentation, and keep drivers informed about pay and rules in the Message Inbox with advanced segmentation.
Measure
See which campaigns bring rides in analytics.
Why mobility teams pick Pushwoosh as their mobility customer engagement platform
The notification layer on top of your dispatch
Your dispatch and maps stay where they are. We take their events and positions and turn them into a Live Activity, a Time-Sensitive arrival alert or an SMS. Large ride-hailing companies build this layer in-house, and keeping it working at rush hour takes a team of its own.
Riders and drivers in one platform
Riders and drivers usually use different apps, and each one gets its own journeys, segments and inbox. Your team runs both sides from one place, with the same segmentation and journey tools.
A channel that's actually open
A reachability check in the journey tests whether the rider is subscribed to push. If not, the same journey moves the alert to SMS or WhatsApp.
Frequently asked questions
See a ride status journey built for an app like yours
Tell us which ride events your backend sends and where riders drop off. On the demo, we'll build the journey with you, from the booking to the rating after drop-off.
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iOS Live Activities put an order, a ride or a match on the iPhone lock screen as one live card, started and updated by push. Pushwoosh runs it from the same campaign and Journey as any other message.
Live Updates put an order, a ride or a delivery on the Android 16 lock screen as one card that refreshes itself. Pushwoosh starts, updates and ends it from the server, from the same campaign and Journey as any other push.
Set the iOS interruption level on the push you already send, so a fraud alert, a courier at the door or a gate change breaks through Focus and the Scheduled Summary. Toggle Time-Sensitive or Critical no-code in the Pushwoosh Control Panel, from the same campaign and Journey.
Start a journey the instant an event fires, with conditions on its attributes, controllable re-entry, and multiple sessions per user keyed to an order or product ID.
Wake your app in the background to refresh data or sync state, with no alert or sound shown to the user. Free on every Pushwoosh plan.